REACH Level 2

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REACH Level 2 is designed specifically for those with Departmental Responsibility up to and including P&L.

Essentially The Business of Service For a Profit

Content includes:
What Critical Success Factors impact the business most, how and where to get them o Includes proper setup of the ERP system to gather meaningful, accurate data  

• Profitability is obviously a major factor in business today and impacting profitability is often like Turning the Titanic. Topics covered will include:
• P&L 101 – the basics of understanding P&L
• Building effective maintenance agreement pricing
• Insuring contracts have proper escalation terms
• Excess supply consumption & consequences
• Contract Profitability · Analyzing non-profitable contracts
• Developing action plans
• Determining the proper level of manpower needed · BEFORE adding manpower:
• Monitor current levels of Accountable Time and First Call Effectiveness
• Creating and implementing Career Paths for subordinate managers and technicians
• Performance Appraisals for Managers
• Harvesting data to determine poor performing models as well as individual machines 
• Data analysis to determine which models or machines will provide the biggest impact when brought to National Standards of performance