If we stop and think about it, when field service technicians are doing what we pay them to do - we can't see them!
Provides specific training to enable the attendee to:
Career Paths – a critical factor in setting proper expectations based on years of experience as well as necessary to control salaries
Performance Appraisals – Hand in hand with the coaching process, Semi Annual Performance Appraisals keep employees informed on how they are doing, potential for salary increases, continued employment etc.
At the end of the course, each attendee will develop an Action Plan for improvement during the next ninety days